Achieving independence in society following hospitalization is difficult for people with mental illness. Using quantitative and qualitative research methods, this study examines rehabilitation procedures and identifies possible deficiencies. Patients (n = 150) and employees (n = 50) were invited to participate. The results show little coordination among professionals, patients, and programs. Employees generally believe rehabilitation is more beneficial than do users. Better results could possibly be achieved if the interactional model was used along with the medical model. The findings emphasize the validity of giving patients voices that can lead to better rehabilitation and quality of life.