The authors, nurses who run a day program out of Centre hospitalier Ste-Thérèse de Shawinigan to help friends or families of schizophrenic patients, explore what makes the service so successful. Called Centre Info-Famille-Contact-Schizo, it was the brainstorm of psychiatrist Dr. Pierre Lalonde, who maintains that such families need information and support; after all, they are true allies of the patient.