The present study examined consumer satisfaction with services provided in a Psychiatric Walk-In Clinic in order to determine not only general levels of satisfaction but also whether or not differences in satisfaction exist between different user groups. Although levels of reported satisfaction were generally high, group psychotherapy patients reported being significantly less satisfied than patients who had been assessed at the clinic or who were in individual psychotherapy. None of the demographic variables including previous psychiatric experience, diagnosis and patient visits were related to satisfaction. These data were discussed in terms of program development.
The present study examined the relative impact of a training program for Family Medicine Residents and Rotating Interns located in a Psychiatric Walk-In Clinic. Specifically, it was of interest to assess students' satisfaction with the orientation to the rotation, the degree of involvement in different activities and the amount of supervision received, as well as the skills acquired during the rotation. In addition to the information collected immediately following the rotation, student perceptions of the relative benefits of the rotation to their medical practice and their general attitude toward mental health facilities were obtained in a follow-up survey. The results indicated that students were generally satisfied with their rotation. In particular, their level of satisfaction was related to the exposure to a wide variety of psychiatric patients, the supervision received, and the fulfillment of their expectations of the rotation. The findings also indicated that the training program did not meet all the needs of the students, particularly in the area of the assessment and treatment of couples and families and the utilization of psychotropic medications.