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Reforms and clinical managers' responses: a study in Norwegian hospitals.

https://arctichealth.org/en/permalink/ahliterature125027
Source
J Health Organ Manag. 2012;26(1):15-31
Publication Type
Article
Date
2012
Author
Inger Johanne Pettersen
Kari Nyland
Author Affiliation
Trondheim Business School, Trondheim, Norway. Inger.Johanne.Pettersen@hist.no
Source
J Health Organ Manag. 2012;26(1):15-31
Date
2012
Language
English
Publication Type
Article
Keywords
Budgets
Decision Making, Organizational
Health Care Reform
Hospital Administrators - psychology
Hospitals, Public
Humans
Interviews as Topic
Norway
Abstract
This paper seeks to explore the legitimacy of budgets as management control processes in hospitals after comprehensive reforms were implemented in the Norwegian hospital sector in 2002.
The paper employs qualitative interviews with top level clinical managers in three large hospitals.
The study shows a variety of practices among the clinical managers as to management control adjustments. The managers use different strategies in order to cope with the budget frames.
This paper contributes to the current debate and research relating to the budgeting and performance management practices in hospital settings.
These findings contribute to contextual knowledge that is relevant in understanding the diverse practices of clinical managers in hospitals as complex service producing organizations.
The findings give information to decision makers as to the diversity in management practices within knowledge intensive organizations.
The paper challenges the idea that the strategies used by managers can be understood by the concepts of the means-end rationality prescribed in most of the reforms introduced into the hospital sector.
PubMed ID
22524097 View in PubMed
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Trust-based or performance-based management: a study of employment contracting in hospitals.

https://arctichealth.org/en/permalink/ahliterature151842
Source
Int J Health Plann Manage. 2011 Jan-Mar;26(1):18-38
Publication Type
Article
Author
Inger Johanne Pettersen
Author Affiliation
Trondheim Business School, Trondheim Norway. Inger.Johanne.Pettersen@hibo.no
Source
Int J Health Plann Manage. 2011 Jan-Mar;26(1):18-38
Language
English
Publication Type
Article
Keywords
Contracts
Employment - psychology
Hospital Administration - methods
Humans
Norway
Organizational Culture
Organizational Policy
Principal Component Analysis
Questionnaires
Trust
Workplace - psychology
Abstract
Hospitals are frequently changing managerial practices due to numerous public sector reforms taking place. In general, these reforms include the making and monitoring of contracts that regulate relations between the hospitals and their professional staffs. The aim of this paper is to discuss some main characteristics of the contracts that regulate the perceived relations between physicians as employees and the public hospital as employer. The theoretical framework is based on a contract theory approach. The empirical data is based on survey data from full-time employed physicians in the medical and surgical divisions in one of the largest university hospitals in Norway. This study shows that perceived obligations and psychological contracts indicate high degree of relational contracts between the hospital and the physicians. These socio-cultural elements should be recognized as important mechanisms of coordination and communication when policy makers and hospital managers are designing hospital management control systems.
PubMed ID
19322810 View in PubMed
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Vertical and horizontal control dilemmas in public hospitals.

https://arctichealth.org/en/permalink/ahliterature266477
Source
J Health Organ Manag. 2015;29(2):185-99
Publication Type
Article
Date
2015
Author
Inger Johanne Pettersen
Elsa Solstad
Source
J Health Organ Manag. 2015;29(2):185-99
Date
2015
Language
English
Publication Type
Article
Keywords
Health Care Reform
Hospital Administrators - psychology
Hospitals, Public - organization & administration
Humans
Interviews as Topic
Medical Staff, Hospital - psychology
Models, organizational
Norway
Qualitative Research
Questionnaires
Abstract
The hospital sector in Norway has been continuously reorganized since 2002 and the reforms have created organizations that are functionally/vertically controlled, whereas the production lines are coordinated on a process or a lateral basis. The purpose of this paper is to focus on both the perceived functional vertical control and horizontal controls within and between the local hospitals and the regional administrative levels.
A national survey study, complemented with interviews of some key informants and document studies.
The study shows that the functional and vertical lines of management control are perceived to be operating according to the traditional views of management control. The study indicates that the horizontal tasks are not very well implemented, and we did not find interactive and lateral uses of management control systems for managerial purposes.
New control problems arise when services are to be coordinated between autonomous units.
The paper focuses on the control problems found within the horizontal, flat relationship between production units in hospitals; new organizational structures have emerged where lateral relations are important, but traditional control practices follow functional, vertical lines.
PubMed ID
25800332 View in PubMed
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